...fleets of laptops. "We hear from customers all the time, they really want us to help them get a handle on it," says Tom Grimes, product marketing manager with IBM's Mobile Division. "They're beginning to understand what it's costing them...

...fleets of laptops. "We hear from customers all the time; they really want us to help them get a handle on it," says Tom Grimes, product marketing manager with IBM's Mobile Division. "They're beginning to understand what it's costing them...