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IRS to reduce telephone help hours

...the time that taxpayers can get help through toll-free telephone lines next spring, shaving the operating time by 8 p.m., local time, through the IRS toll-free telephone lines. IRS statistics show that about 93 percent of...
Internal IRS report cites threat to taxpayer privacy

...the risk of unauthorized disclosure increases," the report said. Some 60 million calls were answered on IRS toll-free telephone lines in the 1997 fiscal year. As a result of the investigation, IRS workers in the telephone customer service centers...