...very fast, but you can win them back and part of that comes with great service," says Toys R Us chief executive Robert Nakasone. "It doesn't cost any more to smile or be polite to a customer, and there's a huge payoff if they come back...

...is considered the best gauge of a retailer's strength, fell 5 percent from a year ago. Chief executive officer Robert Nakasone attributed the weak results to strong comparisons a year ago, when there was lots of buying of virtual pets, action...

...company, with $357 billion in assets. Toys R Us chief resigns NEW YORK -- Toys R Us Inc. Chief Executive Officer Robert Nakasone abruptly resigned Thursday, effective immediately, the toy retailer said in a statement. The Paramus, N.J...

...products like video games and CD-ROMs. "It is a challenging sales environment right now," Toys R Us Chief Executive Robert Nakasone acknowledged at a recent toy industry conference. The company did not return phone calls seeking further comment...