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Online shoppers face hassles with returns

...experience. When it comes to returning goods to many online merchants, you still need to phone in, wait for a representative...Complete Idiot's Guide to Online Shopping. Many online merchants hired outsiders to run their Web sites, but not...

http://chronicle.augusta.com/stories/1999/01/11/tec_249927.shtml
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Shoppers this year may have trouble with online service

...but in the stampede of consumers to cyberspace, online merchants can't seem to keep up with customer service. Internet...based in New York, conducted a study of 125 major online merchants and found that 42 percent of them either didn't...

http://chronicle.augusta.com/stories/1998/12/15/tec_247548.shtml
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Business briefcase: Stores still have edge over online shopping

Millions of people are now shopping via the Internet because of the convenience online merchants offer, but the more traditional forms of retailing -- stores and catalogs -- still have an edge over Web sites. Greenfield...

http://chronicle.augusta.com/stories/1999/04/04/bus_258131.shtml
Business
AOL's Netscape purchase has your eyeballs in mind

...wallet -- a potential customer for advertisers and online merchants. To get to the wallet, they have to capture the...chat rooms, buddy lists, investment forums and online merchants who pay America Online for a crack at your eyeballs...

http://chronicle.augusta.com/stories/1998/12/06/tec_246726.shtml
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US retail sales dropped 0.5 percent in June, third straight monthly decline

...a major shift in spending," said New York-based retail consultant Walter Loeb.Benefiting from the shift are online merchants like Wayfair.com. The company, which sells products ranging from baby strollers to decorative pillows, reported...

http://chronicle.augusta.com/news/business/2012-07-16/us-retail-sales-dropped-05
Online merchants fighting chargeback fraud

BETHLEHEM, Pa. - Talk about buyer's remorse: A man who had purchased a $4,500 custom-made engagement ring over the Internet abruptly called off the wedding just days before the big day - then called his credit card company to get his money back.

http://chronicle.augusta.com/stories/2006/04/18/bus_77888.shtml
Business
Business briefs

Credit report agency will put data online Merchants Credit Bureau, an Augusta-based affiliate of credit reporting agency Experian, announced that its reports will be available...

http://chronicle.augusta.com/stories/2003/05/29/bus_373926.shtml
Business
Internet consumer complaints jump 39 percent

...complaints. Consumer protection agencies recorded a 39 percent jump in complaints about Internet service providers and online merchants and auction companies who sell merchandise on the Web, according to an annual national survey released Tuesday...

http://chronicle.augusta.com/stories/1999/11/26/tec_276089.shtml
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Online retailers see a surge in business

...kickoff to the holiday season as department stores and malls had. The pickup in business on the Web was the result of online merchants using marketing tricks like their brick and mortar counterparts - plying consumers with special discounts to get...

http://chronicle.augusta.com/stories/2004/11/30/bus_435853.shtml
Business
Himowitz on computers: Tips for online shopping

...security features built in that online merchants can use to encrypt your credit...really save money. To find online merchants, check out the big Web portals...find online coupons) links to online merchants, reviews of Web sites and other...

http://chronicle.augusta.com/stories/1998/12/14/tec_247478.shtml
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