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Malls revamp to fend off e-commerce

...experience-based retailing. "If you're a touchy-feely type of shopper, you want to go out and try it on," said Mark Wuller, a retail consultant at Accenture in St. Louis. Other stores that sell staple products, similar to those sold in...

http://chronicle.augusta.com/stories/2001/02/19/tec_307850.shtml
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