...take a genius to realize that the longer callers are left on hold, the more likely they are to hang up. Also, call-center technology firm Avaya has determined that inappropriate hold music can lead callers to hang up quickly. An example it offers...

...Philippines has a Call Center Academy that focuses on teaching English proficiency, as well as American culture, call center technology and sales, telemarketing and customer service skills. With rising unemployment - 12.7 percent in July, up...