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...take a genius to realize that the longer callers are left on hold, the more likely they are to hang up. Also, call-center technology firm Avaya has determined that inappropriate hold music can lead callers to hang up quickly. An example it offers...

http://chronicle.augusta.com/stories/2001/10/01/bus_322902.shtml
Business
After Philippines dusk, the call center day begins

...Philippines has a Call Center Academy that focuses on teaching English proficiency, as well as American culture, call center technology and sales, telemarketing and customer service skills. With rising unemployment - 12.7 percent in July, up...

http://chronicle.augusta.com/stories/2003/12/15/bus_391689.shtml
Business
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